Building an Organizational Memory

05-18-16 Video ThumbWatch Video (59 minutes)

OpenTempo is proud to host Nena Fairbanks of MD Anderson.

If you or your organization manage literally hundreds of inputs when building your provider staff schedule, you are not alone. Widespread clarity around those inputs is challenging due to the inherent complexity in call quotas, policies, time-off requests, credentials, overtime and premium pay considerations and individual preferences. As a result, most health systems rely on organizational – or worse a team member’s – memory. It is no wonder that building an accurate, cost effective, fair schedule remains one of the most manual processes left in US healthcare today.

Fortunately some organizations have found the answer by combining process discipline and governance with supporting technology. Join Nena Fairbanks, Operations Manager at MD Anderson Cancer Center as she discusses the critical pre-deployment readiness and post-deployment governance activities that lead to the long-term success of clinical workforce management. Nena will share her experience collecting and analyzing current state data, engaging colleagues in dialogue to root out unnecessary complexity, making and documenting decisions, communicating across the enterprise and, ultimately, automating the management of the schedule via OpenTempo’s workforce management solution.

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At the conclusion, viewers should be able to:

  • Understand the challenges associated with the lack of clear documentation of the inputs that impact provider schedule.
  • Articulate the need for department-wide commitment to creating clear documentation of the inputs that impact provider schedules.
  • Create a playbook that they can use to effectively document and minimize inputs required to build provider schedules.

More about Nena Fairbanks: Nena Fairbanks is an Operations Manager in the Department of Diagnostic Radiology at the University of Texas MD Anderson Cancer Center. Nena manages the Neuro, Thoracic, and Musculoskeletal sections of the department. Nena has 16 years of service with UT Systems and has been with the Department of Diagnostic Radiology for almost two years. Nena has a Master’s of Business Administration and a Bachelor’s in Health Administration from the University of Phoenix.

OpenTempo “Learn From Leaders” is a monthly webinar series that gives healthcare leaders a forum to share best practices and insights. Sign up here to receive invitations to future webinars.